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General Enquiries
Where are your locations and what are your opening hours?
You can find the addresses and opening hours on the “Contact US” page.
Can I return the item(s) if I change my mind?
Returns made after the contract has been signed will be subject to the return terms specified in the contract.
Can I return a product after using it?
Due to the customized nature of our products, we do not accept unreasonable returns.
If there is any real problem with the product, we will provide you with a satisfactory solution.
For more information, please feel free to contact us via email or phone via the "Contact Us" section.
What payment modes do you accept?
We currently accept T/T, cash, Visa, online bank payment, bank transfer and Western Union.
Where do you deliver?
Depending on your location, we will arrange delivery from the nearest factory.
For locations that require a special pass, please contact us via email or phone using the details provided on the "Contact Us" page.
When do you deliver?
Our delivery hours are from Mondays to Saturdays, 8.00am to 5.00pm (except public holidays). We can arrange Sunday and night deliveries at an additional cost. For more information, please contact us via email or phone.
When will my items be delivered?
Once payment for the order is received, delivery will usually take 1 to 3 working days, depending on stock availability.
Can I request a specific date and time for delivery?
Yes, you can state your preferred delivery date and time range, with a minimum of 2 hours (e.g., 1pm to 3pm). We will do our best to accommodate your request.
How much is the delivery fee?
For information regarding delivery fees, please contact us via email or phone using the details provided on the "Contact Us" page.
We are unable to find certain items on your website, do you have them in stock?
Please feel free to contact us via phone or email to check product availability. Our sales representatives will be happy to check our inventory for you and provide a prompt reply on stock status and delivery options.
How do I check the prices of the items?
To check the prices of the items, simply add them to the enquiry list and forward it to us. Please remember to state the quantity (bulk discount may apply) and size (if applicable) in the remarks box. You can expect a reply within 24 business hours.
What currency is used, and does it include GST?
The price quoted is in USD (United States Dollars) and is exclusive of GST.